VODAFONE MODEM

I was called by Loraine using vodacom number *** to upgrade my current data contract woth a new Huawei modem device. To my suprise they delivered a vodafone modem the same design as my current modem, i called vodacom the whole day yesterday trying to find out what went wrong unfortunately i failed to get answers and Loraine's number only rings without an answer. I cannot be offered a product then the supplier deliver a pathetic product withoit anu explanation, the sales consultant consultant must call the clients after delivery of the product and find out if the product is correct according to specification of the order, this lady owes me an explanation for the mess she caused. I am givin vodacom 1 week to resolve this matter a new Hauwei modem must be provided and the pethetic vodafone be returned to Lorraine she doesn't care for clients as long she gets sales targets shes satisfied whether the client is happy thats none of her business.I wont pay R 300 on the 15th, i am also thinking of cancelling the contract and join other network with good service to customers.