MR
Maureen R
1 reviews | Active since Aug 2013
03 Feb 2021, 13:58
Vodafone Mobile with Vodacom
I have a Vodafone Mobile from Vodacom and at the end of last year, I upgraded it. I was paying R257 per month for 10GB. When I upgraded I had the option to change to R199 per month for 20GB. I am getting the 20GB, but am still paying R257.
Something tells me that I have been had for.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Feb 2021, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MR
Maureen R's updateReviewer Update
05 Feb 2021, 14:38Hi. Lance has just called me and explained everything to me so that I now understand how/why my contract is as it is. He also helped me in a lot of other things I did not understand.
Thank you Lance, I vote for you as employee of the year.
Thank you Lance, I vote for you as employee of the year.
MR
Maureen R's update05 Feb 2021, 14:38
Reviewer Update
Hi. Lance has just called me and explained everything to me so that I now understand how/why my contract is as it is. He also helped me in a lot of other things I did not understand.
Thank you Lance, I vote for you as employee of the year.
Thank you Lance, I vote for you as employee of the year.