Vodafone Live Theft

<p>In May 2017 a charge appears on our invoice for vodafone live. After 12 years of use we have never made use of this service on a handset. Called Vodacom to inquire and they assured us that we activated it. In order to avoid penalties etc. we paid the amount due, after Vodacom assured us the money will be refunded. </p> <p>June 2017, the above events repeat itself. Paid the account for the same reason. No refund.</p> <p>July 2017, low and behold. Same. They admit they can see the notes of any the phone calls on the system, how it was escalated to relevant departments etc.</p> <p>Strange thing all the ladies in the call center mentioned that there are 1000's of customers complaining about the same mysterious charge? We followed the link they sent us to "cancel" this charge, three months later we have been billed R2000+ for this with no refund, or cancelleation from their Technical Department.</p> <p>We cannot phone the Techinical Department directly, how do we ensure they do their jobs while they still have a job?</p> <p>I am resolved to cancel ALL our Vodacom numbers as and when the contracts expire.</p> <p>Well done to the best network in SA by using this ploy to boost your cash flow !!! Genius.</p>