Vodafone live, the unwanted gift that keeps on taking

Item: Vodacom
Rating: 1
Author: Stuart K

Vodafone live... Didn't apply for it, removed the installed app, called the call centre to unsubscribe me and refund all my fees plus all my data used... 1 month later and we still sit with the same issue. Bills of R1600/month on a R500/month contract. Almost all related to the app I didn't request. Get it together Vodacom, you're almost as bad as Zupta.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 May 2018, 11:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply25 May 2018, 11:38

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

30 May 2018, 07:38

Good Day Stuart

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Vodacom's reply30 May 2018, 07:38

Official

Good Day Stuart

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team