Vodafone live subscription without my knowledge

I have been subscribed to vodafone live without my permission and now have a bill of over R2000 for this month.. I've tried getting through to customer service but on one occasion I held on for almost an hour and after that had the phone put down in my ear.

I need this removed from my account immediately and want my bill fixed! With calls being dropped and bad service and expensive packages on top of this now, I'm not going to renew my contract with vodacom this year.