1 reviews | Active since Aug 2016
Vodafone live subscription
<p>When I checked my bills on Friday the 7th I noticed that there are all of a sudden charges for Vodafone live for both March and April months, so I contacted Vodacom customer care to inqiure and they told me that I subcribed for V-Live and that is why charges are going off of my account. I am very upset cause I never subscribed as they told me. They told me to dial *111#, then select option 11 - Fun stuff, and then option 10 - Next and then option 6 - unsubscribe, but when I tried this several times from Friday to Sunday but it kept on telling me that the service is temporarily unavailable. by Sunday I was fed-up so I called the Vodacom customer care again and informed them that their service isn't allowing me to unsubscribe, so they logged a call with reference number 1- ********** ********** and told me that I should receive an sms once the Vodafone live has been cancelled and unsubscribed, but by today 10:30 I never received any sms or call confirming the cancellation of Vodafone live. For March month they charged me R8.78 and for this month so far R115.11, but I never subscribed for Vodafone live. Today at 10:40 I contact Vodacom customer care and spoke to Nico. I explained that I logged this call on Sunday, but still haven't received any proof of cancellation or unsubscription and she fisrt told me that it is cancelled, but then I asked her how come there are still costs accumulating then? She then looked again and saw that I logged the call on Sunday and that they are still busy with my query. I am very disappointed with Vodacom and the fact that I can't unsubscribe is also very concerning to me. I feel that I shouldn't pay any of the Vodafone live fees, as I never subscribed for this but now it is all of a sudden accumulating fees.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
After Vodacom sent me a response yesterday of subscriptions that they see and that they won't refund the money, I rep**** with my below response, but Vodacom didn't respond:
"I never signed up for this - please send proof of where I signed up for this, as I don't even have any smses on my phone for the 29th or 30th which I would and should have received confirming subscription or anything of the sort. If there is proof then I will pay this, but I know that I didn't subscribe to anything. Why would I want to put myself into even more debt especially at the rate that Vodacom rips me off with?"
I am very disappointed in this service that I received, as seeing that there is no response they can't provide me with proof, meaning that they are '*****'.
Please beware people, this is the upmteenth time that I have had compaints about Vodacom.
After Vodacom sent me a response yesterday of subscriptions that they see and that they won't refund the money, I rep**** with my below response, but Vodacom didn't respond:
"I never signed up for this - please send proof of where I signed up for this, as I don't even have any smses on my phone for the 29th or 30th which I would and should have received confirming subscription or anything of the sort. If there is proof then I will pay this, but I know that I didn't subscribe to anything. Why would I want to put myself into even more debt especially at the rate that Vodacom rips me off with?"
I am very disappointed in this service that I received, as seeing that there is no response they can't provide me with proof, meaning that they are '*****'.
Please beware people, this is the upmteenth time that I have had compaints about Vodacom.
I am still waiting for feedback to my mail that I sent to Vodacom and my above second post on my copmplaint, but Vodacom is still not responding. This is weak and I noticed that a lot of clients are complaining about this!!! I noticed that this is related to an sms that Vodacom sends stating that you must click on a link to view your benefits and then this must be the app that activates the Vodafone live and then starts encurring fees on a daily basis. This is very ***** of Vodacom to catch people with this sms and I still want proof that I subscribed to Vodafone live, cause I know I didn't, unless it is that sneaky smses that Vodacom sends with a link that should show a person's benefits.
I am still waiting for feedback to my mail that I sent to Vodacom and my above second post on my copmplaint, but Vodacom is still not responding. This is weak and I noticed that a lot of clients are complaining about this!!! I noticed that this is related to an sms that Vodacom sends stating that you must click on a link to view your benefits and then this must be the app that activates the Vodafone live and then starts encurring fees on a daily basis. This is very ***** of Vodacom to catch people with this sms and I still want proof that I subscribed to Vodafone live, cause I know I didn't, unless it is that sneaky smses that Vodacom sends with a link that should show a person's benefits.