Vodafone Live Subscription

<p>I have been phoning Vodacom customer care every month since December regarding a R200 charge I receive on one of my accounts stating Vodafone Live which I have never used or even had on my phone. Every month they tell me that they will escalate my query and arrange a refund, but to date I am still being charged for this amount and I never receive a phone call or anything after every query logged to say that this has been resolved. I regularly cancel all the WASP services on my phone but without fail I get billed for this subscription every month. I really don't know what else I need to do to get this resolved. The number in question is ********** and my contact number is ********** .</p>