Vodafone live still not sorted out

At the end of Jan 2018 I complained about being subscribed to vodafone live and not being able to get a hold of vodacom to rectify the problem. Vodacom has responded to my complaint rather quickly and removed the subscription from my number and said they'd make arrangements with me for the refund of the charges within 3 days. It has now been more than a month later since then and I haven't been able to get a hold of vodacom (still) and have no contact details for the consultant who shall not be named. I do have something that was added to the title of the email that I assume would be a reference number to the matter.