1 reviews | Active since Mar 2018
Vodafone live! *****ing airtime without consent
I know this has happened to many before but it doesn't make me feel any better. Like many I have noticed my airtime to disappear without me using it. I rarely make phone calls and send sms's I mostly use my wifi at home or work and only use my data while I'm away from wifi, data not airtime. So I have no reason to lose my airtime in the big amounts that I was. I recently had many problems with WASP aps being installed and eating my airtime (once lost over R900 before I knew what was going on) so I knew where to go look on the Vodacom site to deactivate it. But what I saw this time really shocked me. I went to my statement just to confirm that there is a Content - Vodafone live! on my account deducting R5 every day! I never gave any consent for such a feature. I deactivated it immediately and went to my Vodacom Store to hear what can be done to get my money back since it is unfair to deduct airtime from your costumers if they didn't consent on you doing so. All i got was a sorry we cant help you... I am very disappointed in Vodacom. Robbing your own clients of their airtime with WASPs which they didn't consent for. Its times like this when people leave your service and go to another....
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
