TS
Terri S

1 reviews | Active since Jun 2012

03 May 2018, 15:53

Vodafone live ****

I am a VIP customer of Vodacom, and they are they have been robbing me with Vodafone Live for 6 months. Extra aprox R300.00... I never asked for it, never used it, and dont want it. I felt quite stupid phoning them today and seeing only now that i have been charged for ages... when i looked at the comments of other people on hello peter, i see that i am not the only one. They have told me that they will stop charging me, but thats not the point. They are doing it to lots of people and because they can as they can debit any amount they are robbing the people. How can one get all the money back? and who is actually starting to do this ****? I want answers!

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Replies (1)
Vodacom
Vodacom's reply03 May 2018, 16:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team