Vodafone live on my contract

I have a contract for 30 years with Vodacom. I cancel my Laptop contract in the beginning of October 2017 and the data line because it expired at the Vodacom shop Dr Cellular in Bloemfontein. At the end of November I seen that the amount on my account is higher and not less than I expected because of my cancellations. I could not open my account that they have send me with email and request that they resend it with no luck. On the 2nd of January I went back to Dr Cellular in Bloemfontein to find out why my account is still so high. Kobus who has assisted me told me that Vodacom did not cancel my data line and that there is Vodafone Live on my contract from the beginning of October. I did not apply for it so how did it get onto my account. I stop my debit order for December and paid Vodacom, R400 less than the amount on my statement. We phone them again from the office and ask why the data line is not been cancelled, because we have email all the documentation through to them. They could not give me an explanation. I ask about Vodafone live, they say they will get back to me. I went to the bank to update some of my papers at the bank and then the lady at the bank ask me if I was aware that Vodacom put me on ITC. I was so shock that I could not believe what she was telling me. I have paid R400 less but they put me for the complete outstanding amount on ITC. I phone them again and asked what is going on? With no answer at all.

It is today the 23rd of Janaury. I lock the complain with them already on the 2nd of January. Every time I phone somebody else will phone me back. I still did not receive and answer to my question, why are you billing me for Vodafone live, I am still on ITC and still no refund for the amount incorrectly took of my bank account. One lady yesterday told me it took 20 - 22 working days to solve a problem. I could not believe what she is telling me. For 30 years I paid Vodacom every month. They load Vodafone live on my account without premission and put my name on ITC for R400. They can do what every they want with my account and decided how much money my debitorder must be, BUT when your query why they have taken your money and for what you must wait 20 - 22 working days for and answer, BUT they put you immediately on ITC. Do you this is right after I am with them for 30 years and still with the same nr??? WILL YOU ALL PLEASE CHECK YOUR ACCOUNTS FROM VODACOM THEY TOOK YOUR MONEY !!!!BEEN ON THE WATCH OUT. Maybe now they will call me back after I lay my complain with hellopeter.

Thanks Kobus at Dr Cellular Bloemfontein for your excellent services in trying to help solve my problem. Your are a SUPER STAR