Vodafone Live on data contract

<p>I have an LTE data contract, SIM only. I use the SIM in a LTE router.</p> <p>I recently noticed an entry on my invoice for a "Vodafone Live" service for about R 123.</p> <p>I have no idea what this is, nor have I ever subscribed to any type of service on my data contract.</p> <p>I called Vodacom to get rid of this, I was told to deactivate this service using the Vodacom app. I also tried to deactivate this service using the Vodacom website, no luck.</p> <p>I went to the Vodacom shop in Sandton City. They told me that they will work on this case, and that I will get a reference number by SMS..... I am still waiting.</p> <p> </p> <p>How is it that Vodacom is unable to assist me in getting rid of a service that I did not subscribe to? How was this subscription added to my account in the first place? Is there some ********** activity going on that Vodacom is unaware of?</p> <p> </p> <p>I have googled this issue, and it seems as if there are several people out there with the same issue, namely a strange "Vodafone Live" entry on their invoice, and Vodacom's inability to get rid of it.</p> <p> </p> <p>Vodacom, how do I get rid of something that I never asked for, when none of your customer support agents can assist me?</p>