RP
Ross P
1 reviews | Active since May 2019
22 May 2019, 13:33
Vodafone Live "Hooked" ****!
I recently realised I have been billed R10 daily for a service called "Vodafone Live". I have never subscribed to this service and didn't even know it existed until I saw it on the bill! Loging in to the Vodacom Live website, I see that not only am I not subscribed to any of their serviced, but I have been charged 26 times (total of R260!) in the las two months for something called "Hooked". I have no way of unsubscribing, so I assume this is a **** for easy extra money from Vodacom. I would like to be refunded for the money and never be charged for this again. Now I'm left with no other option than to leave Vodacom...
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Replies (2)
Vodacom's replyOfficial
22 May 2019, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2019, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Jun 2019, 12:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply05 Jun 2019, 12:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team