MZ
Mari-Lise Ziervogel
1 reviews | Active since Aug 2015
09 Dec 2018, 10:53
Vodafone Live games
There is Vodafone life games (description Vodafone l , game mine, honky dory?) under the "content" and "entertainment" headings on my itemised billing that I apparently pay for daily. I have no knowledge of authoring this and Vodacom also doesn't come back to me. Just for this financial year (March 2018 till Nov 2018) I have been charged R4500 for this. This is totally unacceptable and I expect to be refunded. Is this a **** from Vodacom? I know that I am not the first one to complain about this.
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Replies (3)
Vodacom's replyOfficial
10 Dec 2018, 07:09 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2018, 07:09
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MZ
Mari-Lise Ziervogel's updateReviewer Update
10 Dec 2018, 18:36Good evening, please note that nobody have been in contact with me regarding this issue.
Regards
MZ
Mari-Lise Ziervogel's update10 Dec 2018, 18:36
Reviewer Update
Good evening, please note that nobody have been in contact with me regarding this issue.
Regards
Vodacom's replyOfficial
12 Dec 2018, 18:14 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2018, 18:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,