DP
Daniel P

1 reviews | Active since Apr 2015

26 Dec 2017, 14:39

Vodafone Live ********** charges and subscriptions

I was on the Vodacom site today to send one of those "quick SMS" messages and browse the available upgrade deals as my old phone has started giving up on me.

Out of the corner of my eye I saw that my "Bill so far" for December was about R200 more than my bill normally is. The last time my bill was higher, I had gone out of bundle on data, so this was strange as I have my WiFi on permanently while home which I was the whole December. Upon opening the "Bill so far" I immediately noticed the following line: Description Amount (excl. VAT) VAT(14%) Total Amount Vodafone Live R 184.17 R 25.78 R 209.95

This stands out to me because I never subscribed to ANYTHING on VLive or Vodafone Live. This is *****. The operator I spoke with was very helpful and canceled the ********** subscription, but he does not have the power to reverse these ********** charges. I see many people have the same issue with ********** VLive/Vodafone Live charges - it is time Vodacom stops this *****!

They probably try to sneak this through over December because they think people won't notice with all the festive season calls and messages.

0
Replies (3)
DP
Daniel P's update26 Dec 2017, 16:23
Reviewer Update
Update - I received a follow up call from Vodacom for this issue to be escalated. "I logged a service request with reference number ### to our Technical Team with regards to the Vodafone Live services you have been billed for, as they will be best equipped to assist you. Kindly await feedback within 24-72 hours."
Vodacom
Vodacom's reply27 Dec 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Dec 2017, 15:01
Official

Good day Daniel,

We have provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team