Vodafone live + Entertainment services billing disaster

I have been using vodacom since February 2017, In July 2017 an item appeared on my bill called 'Content Services' / 'Vodafone Live ' for R 171.02. this went by unnoticed this repeated

July - R171.02 August - R 122.78 September - Does not exist on the bill October - Does not exist on the bill November - R 52.68 December - R 131.70 January - R 429.92 February - R 702.82 March - R 861.71 April - R 832.03

I have requested them to cancel this subscription, it apparently was for 4 games. i have never played any games or subscribed knowingly to anything subscription. i have areference number and have waited patiently to be contacted for 8 days now, the call center told me that this subscription was cancelled and I got my bill today and suprise it is still on the bill.

I want proof that a subscribed and used any content.

I am demanding a full refund of R3304.66.