DE
Desire E

1 reviews | Active since Jun 2015

16 Oct 2017, 14:00

Vodafone Live & Content services billed

I took out a contact from Vodacom in April 2017 for the amount of R319 pm. Only the 1st month and August 2017 I was billed for that amount. Some months I was billed for even more that double. I spoke to a consultant a few months ago and she explained that there were out of bundle data charged, which I do agree with. But some months there were also Content services charged which I did not subscribe to! One month it was over R200! I feel that I have signed a contract with VODACOM, so how can they just bill for subscriptions from a third party? I feel that it is Vodacom's responsibility to block it or to inform their customers before you just get a huge surprise when you receive your bill. The consultant gave me an email address to unsubscribe from WASPS and to get a refund. The WASPS was blocked but I haven't received a refund. And there is also no way to block the content services forever because the next month another subscription was billed again. And this month (September 2017) again charged for content services and I see that there is a fee charged for Vodafone Live? I don't even know what this is for! I have been with MTN for 3 years and NEVER have I been billed for content services or other stuff that I haven't signed for. I am so disappointed in Vodacom and unfortunately I have signed a 24 month contract so I am stuck with bills that I am always scared of opening because I don't know what will be charged!

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Replies (3)
Vodacom
Vodacom's reply16 Oct 2017, 15:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Oct 2017, 14:56
Official

Good Day Desire,

Thank you for taking the time to voice your enquiry.

Kindly note that this matter was addressed. Feedback was provided via sms to the number in question.

Regards

RO

DE
Desire E's update17 Oct 2017, 17:45
Reviewer Update
Good day Randall Thank you, I have received your sms. I would still like to know what Vodafone Live is and why it was charged to my account? I would also like to know if the account can be changed to a closed account? I cannot get a surprise each time I open a bill. I am thinking of cancelling my contract with Vodacom because of the unknown services billed each month.