SH
Sylvia H

1 reviews | Active since Feb 2016

18 May 2017, 08:27

Vodafone Live charges to a business account without written permission

<p>REFUND today else CANCEL THE NEW CONTRACT - I will then switch to MTN tomorow</p> <p> </p> <p>Your service request no. A2-6A6T-U6L1OL and A2-6A6T-U9F1OO dated 9 May</p>

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Replies (2)
Vodacom
Vodacom's reply18 May 2017, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 May 2017, 10:45
Official

Dear Client

The credit was created and the Vlive subscriptions were cancelled. The credits will reflect in the Vodacom account once it is approved.

Kind regards

Vodacom Consumer Website Team