MF
Maurizio F

1 reviews | Active since Aug 2014

17 Apr 2017, 10:51

vodafone live charges

<p>Both prepaid and contract customers are being ********** by vodacom with unrequested subscriptions charges to vodafone live content.</p> <p>Prepaid customers are not even able to see the charges as they don't get a bill and the mini statement available to them is usually used up by internet connection charges which ,at least in my case, are totally meaningless because they show wrong amounts of data used and it was only by chance that I saw a 5 Rand vodafone live deduction from my airtime.</p> <p>On my query consultants were kind of evasive in their explanations.</p> <p>In the end I found out I had been subscribed since the end of March to some vodafone live content without my knowledge, and,had I not discovered it ,I would still be paying daily for something I didn't even know existed.</p> <p>I'm still waiting for a 30 days statement which I requested and paid for since last week to check my transactions .</p> <p>Contract customers are somehow better off as they can at least check their bill every month.</p> <p>I would like vodacom to try and explain and refund me for this unacceptable abuse .</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2017, 12:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team