OT
Oliet T

1 reviews | Active since Oct 2012

21 Feb 2018, 18:12

Vodafone live billing subscription

I discovered "Vodafone live" bill on my billing item statement. This happened when i logged into my data account to check if i ran out of bundle since i could not connect to my Wi-Fi router. I then noticed that my bill so far is high than normal and only to discover this "Vodafone live" bill and i investigated my previous month (January 2018) and found that i was billed R263 for the same Vodafone live. I contacted vodacom care centre (082111) and the lady explained that I have subscribed to Vodafone live and I am paying two services of R5/day and R7/day. I disputed as I know that it is not true and beside mu sim card has always been in the router and i never use the number for any other service(s) than connecting to internet via Wi-Fi. She logged a complaint with reference number 1- ********** ********** . Please provide proof of when, how did i subscribe, and refund my money as I know i do not the number for anything else than internet. I find it strange that each time towards the end of my contract vodacom has to bill 4 to 5 times to make money out of me.

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Replies (2)
Vodacom
Vodacom's reply22 Feb 2018, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Feb 2018, 11:45
Official

Good Day Oliet,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question on ref: ***.

Regards
RO