Vodafone Live billing on my statement

<p>On the 7/7/2017 I logged a comapliant with Vodacom about a Vodafone Live billing amount on my statement. This almost amounts to R300 per month which I have never used or activated. They promised to get back to about the problem and logged an escalation. Today is the 17/7/2017 and after following up with them on 3 different occassions i have still not received feedback. Why must i keep calling in to find what the problem is when i have been promised someone will call me. I want this sorted out and i want an answer on how you can incorrectly bill me and not pick it up. As from what i can see on the intenet this is a common problem that has been complained about so why has Vodocom not sorted this out?</p>