Vodafone Live billing issues

<p>On our May/2017 invoice from Vodacom I noticed a new item called: Vodafone-Live. We were being billed R 5.00 / day.</p> <p>I never subscribed to Vodafone-Live nor do I have a Vodafone-Live app on the phone nor have I ever accessed Vodafone-Live on the internet and I have never downloaded any item that they offer.</p> <p>After various phone calls to Vodacom over several weeks, I eventually got Vodacom to stop billing me for this unwanted service. They cancelled the Vodafone-Live subscription after charging me for it for May, June and part of July. During this time, I was unable to cancel it myself as I dialled *117# to cancel it and their system said “you are currently not subscribed”!</p> <p>Now Vodacom is refusing to reimburse me for the amounts that they took via direct debit. The Vodacom call centre cannot give me any details as what I am supposed to have downloaded. They cannot supply me with any details of the subscription that I am supposed to have signed up to. I know for certain that this problem is a fault at Vodacom or Vodafone live.</p> <p>The fact that Vodacom refuses to refund money that was billed as a result of their errors, is unacceptable.</p>