RM
Rene M

1 reviews | Active since Apr 2018

03 Apr 2018, 09:47

Vodafone Live Billing errors on Vodacom

I got a bill for Vodafone Live on my account for R990,phoned Vodacom but all i got was it was my fault i must have accidently pushed on a add on website.

And to try and phone WASPA

This is a tablet that the data is switched off all day and only used at night to check mails.

What happened with double opt-in for subscription services? Or proof of accepting these charges

0
Replies (2)
Vodacom
Vodacom's reply03 Apr 2018, 10:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Apr 2018, 10:46
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)