Vodafone Live being billed **********ly

On 26 March, I phoned your customer care line to complain about having Vodafone Live activated on my account. I can't cancel it from my side, nor have I activated it either.

I received a text message on 30 March stating that I would be credited the R663.33 that was billed to me for this service.

On 29 March, my account was debited in full, i.e. R1 544.51, so now I'm waiting for the above to be credited to my account.

I just viewed my April statement and it still shows I'm subscribed to vodafone live!!!! Why is that? The person on the phone cancelled it for me, as I can't do so via my phone or pc. The only services I use from Vodacom, is checking my balances. I never select any other things from the menu, so why do you keep registering me for Vodafone Live?

I expect this to be rectified, else I will make it my mission to find other clients of Vodacom who are experiencing the same problems and I will start a class action against Vodacom.

I am sick and tired of the constant struggle.