Vodafone live automatic subscription

I have recently noticed that my airtime is diminishing without me making calls or sending SMS or anything... I have checked my statement and it reflects that I have a daily subscription of R5 per day labelled as Vlive! Subscription. I have called customer care on Friday 19 April 2019 at 21:00 and the consultant has confirmed (I have received SMS confirming) that the subscription has been cancelled, blocked etc. Due to the fact that this subscription has been reducing my balance, I have had to recharge my account so that I could make use of my phone. I checked my statement today again and it reflects that R5 has been taken from my airtime balance yet again on Saturday 20 April. I called customer care again today (21 April) to notify that the problem I have initially reported was unresolved. I was then informed that i should not have recharged my account for 72 hours after the subscription was blocked. I would like to know the validity of this, and would really like this subscription to come to an end. I have no idea how it started, but according to the customer care consultant it started back in October 2018, and R5 daily since then until today would reach an amount in excess of R800. R800 is a lot of money to me, and for it to just have gone down the drain for something I knew nothing about is saddening. I am seriously unhappy and would like this issue to be resolved as soon as possible...