MG
Marius G

1 reviews | Active since May 2017

12 Feb 2018, 09:37

Vodafone Live and Content Services charges

I noticed that I was being charged for Vodacom Life services in the invoice received during December and requested Vodacom to remove these subscription charges and they did according to them. These charges are however still present on the invoice received in January and now additional charges for Content services appeared. I frequently speak to the call centre to remove these subscriptions and dial *117# on a frequent basis but these subscriptions are back the next day. Vodacom charges me these charges but are not assisting to remove it permanent and to refund me. They are blaming other service providers but they bill me for services that I am not using and need to take ownership.

0
Replies (3)
Vodacom
Vodacom's reply12 Feb 2018, 09:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

MG
Marius G's update12 Feb 2018, 09:52
Reviewer Update
My apologies as I never added the mobile number in Question. The mobile number is ********** 936. Please contact me on ********** 025 as this Vodacom number is being utilized by my wife but is in my name.
Vodacom
Vodacom's reply12 Feb 2018, 12:42
Official

Good day Marius Grundeling,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO