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SM
Sasho M

1 reviews | Active since Sept 2017

25 Sept 2017, 18:03

Vodafone Live

Hi,

I have noticed a whole lot of Vodafone live charges on my account, when queried, it's 'apparent' that I had subscribed to some services. This is INCORRECT, I did NOT subscribe to ANY services. I have not used Vodafone live, nor any of their services and I'm SURE you'll be able to pick this up on your system. It is ******* to bill me for subscriptions which I have not signed up for. DO NOT AUTOMATICALLY subscribe me to things and then expect me to pay. I want a FULL refund on my account for all these Vodafone live charges!

0
Replies (6)
Vodacom
Vodacom's reply26 Sept 2017, 06:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

SM
Sasho M's update27 Sept 2017, 13:23
Reviewer Update
I have still received no feedback from Vodacom
SM
Sasho M's update30 Sept 2017, 00:30
Reviewer Update
Automated response! Nobody from Vodacom has contacted me!
Vodacom
Vodacom's reply02 Oct 2017, 15:33
Official

Dear Sashmir

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

SM
Sasho M's update02 Oct 2017, 15:54
Reviewer Update
You'll sent a message saying its cancelled, I'm still waiting for my refund, nobody has contacted me to refund this money. It's more than R1000 of Vodafone Live charges!
SM
Sasho M's update11 Oct 2017, 11:00
Reviewer Update
Thieving company! You'll automatically register me for content services which you'll will be clearly be able to see I have not used, and then charge it on my bill!!! Then you'll cancel it, but nobody is refunding me! I work in the software field and I am very wary about links I click and spam SMS/Emails etc! I have 2 contracts with Telkom and 3 with Cell C, NEVER has this happened! To top it all off, these content services are also provided by Vodacom! which means you'll are registering me to your own content services to make yourselves more money!