Vodafone Live
<p>I cannot understand this, I never subscribed to anything and three weeks ago when I checked my itemised billing I realised that vodafone live is charging me about R40 monthly for nothing. I already queried with Vodacom 3 times but to no avail. They cannot assist me. I can also not unsubscribe myself, because there shows no subscriptions when I check 111. How can this be? How can Vodacom not be able to help me with one of their OWN products. This is shocking, I am paying for NOTHING. I also upgraded both of my phones last month on Vodacom online and there is suppose to be NO CHARGE. Received my invoice this morning and R150 was charges for upgrade fee PER PHONE. R300 in total!!! This needs to be reversed immediately. I am disgusted, shocked and frustrated with the service that I receive from Vodacom. I am a long time customer, but I think it is time to change my Service Provider.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mrs Potgieter,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Dear Mrs Potgieter,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Cassandra,
I received a sms for the vodafone live subscription that was cancelled. Nothing was said about the upgrade fees that is still on my accounts and I used Vodacom Online, so there is suppose to be no charges?
Cassandra,
I received a sms for the vodafone live subscription that was cancelled. Nothing was said about the upgrade fees that is still on my accounts and I used Vodacom Online, so there is suppose to be no charges?
