1 reviews | Active since Jun 2017

07 Jun 2017, 14:58

Vodafone Live

<p>I cannot understand this, I never subscribed to anything and three weeks ago when I checked my itemised billing I realised that vodafone live is charging me about R40 monthly for nothing. I already queried with Vodacom 3 times but to no avail. They cannot assist me. I can also not unsubscribe myself, because there shows no subscriptions when I check 111. How can this be? How can Vodacom not be able to help me with one of their OWN products. This is shocking, I am paying for NOTHING. I also upgraded both of my phones last month on Vodacom online and there is suppose to be NO CHARGE. Received my invoice this morning and R150 was charges for upgrade fee PER PHONE. R300 in total!!! This needs to be reversed immediately. I am disgusted, shocked and frustrated with the service that I receive from Vodacom. I am a long time customer, but I think it is time to change my Service Provider.</p>

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Replies (3)
Vodacom
Vodacom's reply07 Jun 2017, 15:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Jun 2017, 11:43
Official

Dear Mrs Potgieter,

Feedback has been provided.

Regards,

Cassandra

Best regards,

's update08 Jun 2017, 15:56
Reviewer Update

Cassandra,

I received a sms for the vodafone live subscription that was cancelled. Nothing was said about the upgrade fees that is still on my accounts and I used Vodacom Online, so there is suppose to be no charges?