Vodafone life subscriptions

<p>I played the vodacom play every day. I won a free music track and I receiced a link to download the track. I clicked on it and it took me to vodafone live. After I tried to download the track I received an sms saying I am now subscribed to weekly music tracks at R9.99 per week. Nowhere is there a link to unsubscribe. In vodafone live it shows I am not subscribed to any active services. I phoned vodacom customer care twice. They could not sort it out. I drove all the way to vodaworld. They could not sort it out. The consultant took my phone and asked some of the other consultants and nobody could help. Not even the manager knew. He submitted a request on the system to a department saying they will sort it out. Up until today I still get billed R9.99 per week. This is a vodacom service. How can nobody know how to cancel this? It is poor. How can vodacom have a service and none of their staff know how it works. Vodacom need to look at their training. There are gaps. Maybe look at your management. This need to be sorted out and I want all my money back I was billed for since December.</p>