G
Gwendy

1 reviews | Active since Apr 2025

26 Aug 2025, 18:37

Vodafone Home internet 100Mps FUP

If I could rate 0 stars I would !!! Had an issue with my WiFi home router back in June and had the worst experience trying to fix it. Also complained on Hello Peter back then.

With having the router sent in and not informed of the progress , I had to follow up the whole time in the end they couldn’t find an issue and sent the router back WITHOUT MY SIMCARD!! This resulted in me having to do a sim swop which I had to pay for by the way !

With the new sim it seemed to be working fine , WELL fast forward to August and here I am in the exact same cycle with the router having no connectivity and once again I’m paying Vodacom for internet that I am not receiving !

This is ridiculous.

0
Replies (1)
Vodacom
Vodacom's reply28 Aug 2025, 07:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team