1 reviews | Active since Oct 2016

01 Jul 2017, 12:46

VODAFONE EATS MY DATA AND AIRTIME

<p>I have a prepaid Vodafone. When I load airtime or data on the phone, it disappears without me **** anything on the phone.</p> <p> </p> <p>When I phone Vodacom I am told that it had to "update". This is absolute *******!! Nothing on the phone updated. The data and airtime simply disappears.</p> <p> </p> <p>When is Vodafone/Vodacom going to start telling the truth about this?</p>

0
Replies (3)
Vodacom
Vodacom's reply02 Jul 2017, 06:18
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update02 Jul 2017, 06:53
Reviewer Update

The only assistance I need is to have all the airtime and data I lost to be replaced!

Vodacom
Vodacom's reply03 Jul 2017, 08:59
Official

Dear Willem

Please be advised that feedback has been sent to you via SMS.

Regards,

RJ

Best regards,