Vodafibre Cancellation Charges - ********* behaviour

Vodafibre want to charge me almost R2000 for cancelling a month to month contract when I am giving more than 30 days notice. Apparently when I did a relocation a new 24 month contract was generated. This was never disclosed to me at any point. The consultant I initially spoke to did not mention any cancellation charge at all. The first I knew of this was when I received the invoice. The consultant I spoke to when I phoned for an explanation had no idea what was going on and could not provide any clarity at all. This is the second instance of shocking service and lack of transparency I have had from Vodafibre. So I am on a month to month contract with Vumatel but at 24 month contract with Vodafibre. Again this was never disclosed to me. This contract was taken out in 2018 on a 24 month basis. How can there be a balance of contract charge on a month to month contract when I am giving them a month's notice. And how can a new 24 month contract be generated by a relocation??? Lack of transparency and ********* behaviour.