Vodafail..
<p>Yesterday my fiance walked in Vodacom 4u in Vangate mall and without hesitation signed a 24 month contract with the promise of 10 GB of free data. I was so happy to recieve my new Samsung Galaxy s7 Edge and excited to explore all the features I have to pay an exhauberant amount of money for every month. Yesterday evening my number got activated and I recieved my monthly airtime value, as well as 1.2GB of data..... Yes 1.2GB....</p> <p>Turns out they had given me 9.8 GB less than promised in my contract, so I waited roughly 13 hours to recieve the proper amount of gigs, but in order to achieve this I spoke to 4 consultans ( 1 of which was in a totally wrong department) two team leades (one of which sent me to the wrong department), well actually fought with them for a combined time of about 2 and a half hours or possibly three. Lost time off my salary,took a day off to go to Vodacom 4u (as I work up to 7 days a week), used my wifi and exhausted myself to fight for something vodacom promised me contractually. Then they tell me they going to log a service request with a turn around period of 24 to 48 hours for possible compensation for the inconvieniece, saddest part they wont be willing to wait for my payment at the end of the month...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
When in the next 24 to 48 Hours?
When in the next 24 to 48 Hours?
