vodadrop

For the past 3 to 4 months neither me, my husband, my parents and boss can get a call in or out on vodacom without having to try 13+. Most times the call drops before it even starts ringing. And tried to speak to a consultant just know on 111 only to find out the option is not available to me. So maybe someone can please explain to me why we have to keep waisting time with a network that doesnt even work 98% of the time. Worst part is ive been a vodacom client for 20years but seriously getting fed up.