dM
donovan M

1 reviews | Active since May 2012

01 Dec 2016, 11:30

Vodadont Care (worst service ever) useless call centre and worst service provider after more than 15 years a customer

<p>I cancelled my contract's 2 of them with vodacom months ago and the *****s never cancelled my contract. </p> <p>instead they credited my account and ported my number. </p> <p> </p> <p>I have tried calling the call centre many times and i am getting no where. </p> <p>the call centre agents are useless and pass you around after being on hold for more than 20 mins just to speak to them. </p> <p> </p> <p>i dont know what else to do.. </p> <p>My blood pressure has gone through the roof because of this and I actually couldnt care if vodacom black lists me as i am going to the bank to cancell my debit order. </p> <p> </p> <p>I am going to tell every single person i know as well as use social media to show how pathetic and useless vodacom are. </p> <p>I am so tired of call this NON service provider only to get nowhere. </p> <p>I need assistance form someone that knows what is going on and to help me </p> <p>we are now months down the line. </p> <p> </p> <p>I have email confirmation that my contract was cancelled, yet i am getting calls to upgrade my contract with vodacom... </p> <p> </p> <p>I hate vodacom and will never ever recomend them,.. </p> <p>Today alone 30 mins on hold to be cut off when being transfered........!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 12:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team