CS
Charmain S
1 reviews | Active since Mar 2023
16 Sept 2024, 18:50
VODADOM : Premature cancellations for subscriptions and devices as per quotations not adhered to by VOdacom
received quotations on various accounts for premature cancellations. I accepted the quotation's and also paid the amounts . Yet nothing was done by Vodacom and accounts still run . I contact them again and again sending the quotations in received where it indicates Subscriptions ( ,months worked out until end of contract ) and the devises . Yet today 16.9.2024 i get a call that the premature cancelations was only for devices and they will send another quotations. This is not true i resent the quotations which clearly says period , subscriptions and devices with total amount to be paid EG phone number *** R 1****.64 until 1.9.2025 , all these amounts were paid on the 4.2.2024 as per quotations yet i find myself in a big financial mess and Vodacom still wants more money by sending another set of quotations on Subscription ( which is out of order ) This is an on going matter with them and still is not resolved I need help in this matter as i cannot afford another financial burden as i am on pension and that was the reason i requested these quotations in the first place
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Replies (2)
Vodacom's replyOfficial
17 Sept 2024, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Sept 2024, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CS
Charmain S's updateReviewer Update
18 Sept 2024, 18:39Good Afternoon
Rudzani Lithole
Executive Client Liaison Officer
CEO?s Office
COPs
Commercial Park, Johannesburg
vodacom.co.za
Executive Client Liaison Officer
CEO?s Office
COPs
Commercial Park, Johannesburg
vodacom.co.za
Your mail on 19.9.2024 Refers ( see the following )
SECTION A
"Dear Charmain
Thank you for the information
With regards to your query on the reason the amount does not cover the 24 months period, we respond as follows :
Thank you for the information
With regards to your query on the reason the amount does not cover the 24 months period, we respond as follows :
I never ask a period of 24 months etc I asked you to read the Quotations that was sent to . These quotations are by law valid documents at that stage and cannot be changed at any given time NOW
Premature Cancelation qoute is made up of the Balance of the Equipment and the Subscription for the remainder of the contract
Premature Cancelation qoute is made up of the Balance of the Equipment and the Subscription for the remainder of the contract
That is true as it says so on the quotations Balance of the remaining months and devices and was paid as such
However the following must be considered
1. The quoted amount only covers the full contract term if cancelation is done within the specified period
However the following must be considered
1. The quoted amount only covers the full contract term if cancelation is done within the specified period
This remark still has nothing to do with my query
My contract were never cancelled in a Period i never ask for that , I asked for a quotation until the end of each contact . I was informed that then i must give 90 days notice per telephone before the end of the contract period
2. There is Premature Cancelation Discount that is included and this falls off if the contract is not cancelled
2. There is Premature Cancelation Discount that is included and this falls off if the contract is not cancelled
NO body told me that is falls off I asked may times . I never said i want that i indicated very clearly that i want to pay all ( inclusive ) until end of contract period of cellphone number .
3. The Quote is only valid for 11 days as other charges may be incurred
3. The Quote is only valid for 11 days as other charges may be incurred
The quotations was discussed with Vodacom at that stage( go back to voice recording ) and even mails from me to cancellations where i sent the proof of payments . I paid them on the 4.2.2023 . My payment was accepted as such . Thus by law the payment was inline with the quotations Look at the quotations dates and look at the payment date
4. If the contract is not cancelled the customer remains liable for any calls, service related charges and/or unpaid invoices that are not included on the quotation
4. If the contract is not cancelled the customer remains liable for any calls, service related charges and/or unpaid invoices that are not included on the quotation
This was never the arrangement The arrangement was made for the R value until contract ends and was paid in line with quotations
Please be advised that if you chose to continue with the contracts then you shall be liable for the invoiced amounts
Please be advised that if you chose to continue with the contracts then you shall be liable for the invoiced amounts
This is not the deal and was never the deal when i requested the quotations that was sent to you . I never said i wanted to cancel contracts before end period
NOW
NOW
SECTION B
Find attached :
1. the quotations again except for *** as i cannot find it on my laptop but i n know Vodacom can go and obtain it from my file .
2. An excel spread sheet with data and outline
SECTION C
Over and above this matter i never asked you to give me a outline in wording .
My original query was how come i i am sitting with only 250.00 R credit in my whole account for all the numbers of which lots if number The following :
1. *** contract is ending 30.10.25
2.*** is ending 29.4.2026
3.*** is ending 30.10.2024
4. *** is ending 15.12.2025
5. *** is ending 01.09.2025
4. *** is ending 15.12.2025
5. *** is ending 01.09.2025
***1 is ending 4.01.2026
Now how come i am in only a credit for my whole account of R 250.00 at this pint in time .
How was the reconciliation done when all the money was received on 4.2.2023
Where is reconciliation on these account on that payment ?????? I want to see them .
Where is reconciliation on these account on that payment ?????? I want to see them .
It is not possible for ,me to sit with only R 250.00 on all; my accounts after the high amount was paid
Section D
Cell Number *** contract laps at 29.8.2023
i phoned 082111 on 11 July 2023 to cancel this contract { get voice recording}
and mailed Customer Care and they responded go to all the mails .
Another email on 7.7\.2023 from Vodacom pertaining to cancelation
I received a call from Vodacom from *** on the 11 July telling me they will cancel the contact Last day of the month referring to the matter at hand ( gp and listen to the voice recording )
on the 29 Aug 2023 in received a call to indicating contact has been cancelled and i must send a SMS and make a call in order to keep the number pf which was done ( go bcak and get an Audit trail )
THEN TO MY SURPRISE
and over and over queries ( ;like now ) with no satisfaction this contact was never cancelled as per Vodacom won doing and all my phone calls etc still not dealt with until ( after nearly giving up ) ( one year later and monthly queries about this number : ON 24.8.2024 i spoke to a Shidesh at first he also then understand me ( like what is currently happening ) he assisted me up and down and finally solved and canceled that contract . BUT he said that he will speak to the account department about the money that i had to pay up to that date since this contract was cancelled as per Vodacom on the ( as per above dates )
I want that money back into my account and not be liable for that has i have proof including you voice recording that this was an ongoing matter ( the same with the query about R 250.00 Credit and the quotations
SECTION E
I need the account department to reconciled ,y account since the date of payment on the 4.2.2023 and the quotations ( both legal documents and aline ) as per contact and not come up with what i will call " Stories " referring to your explanation which clearly is not addressing the matters at hand
I really hope that now you understand me once and for all .
I am waiting for your positive response to the matter before on on Friday 21 SE 2024
Find attached the following :
1. Quotations except for *** ( but you can find in in the records )
2 Excel spread sheet
Charmain Faith Smuts
***
CS
Charmain S's update18 Sept 2024, 18:39
Reviewer Update
Good Afternoon
Rudzani Lithole
Executive Client Liaison Officer
CEO?s Office
COPs
Commercial Park, Johannesburg
vodacom.co.za
Executive Client Liaison Officer
CEO?s Office
COPs
Commercial Park, Johannesburg
vodacom.co.za
Your mail on 19.9.2024 Refers ( see the following )
SECTION A
"Dear Charmain
Thank you for the information
With regards to your query on the reason the amount does not cover the 24 months period, we respond as follows :
Thank you for the information
With regards to your query on the reason the amount does not cover the 24 months period, we respond as follows :
I never ask a period of 24 months etc I asked you to read the Quotations that was sent to . These quotations are by law valid documents at that stage and cannot be changed at any given time NOW
Premature Cancelation qoute is made up of the Balance of the Equipment and the Subscription for the remainder of the contract
Premature Cancelation qoute is made up of the Balance of the Equipment and the Subscription for the remainder of the contract
That is true as it says so on the quotations Balance of the remaining months and devices and was paid as such
However the following must be considered
1. The quoted amount only covers the full contract term if cancelation is done within the specified period
However the following must be considered
1. The quoted amount only covers the full contract term if cancelation is done within the specified period
This remark still has nothing to do with my query
My contract were never cancelled in a Period i never ask for that , I asked for a quotation until the end of each contact . I was informed that then i must give 90 days notice per telephone before the end of the contract period
2. There is Premature Cancelation Discount that is included and this falls off if the contract is not cancelled
2. There is Premature Cancelation Discount that is included and this falls off if the contract is not cancelled
NO body told me that is falls off I asked may times . I never said i want that i indicated very clearly that i want to pay all ( inclusive ) until end of contract period of cellphone number .
3. The Quote is only valid for 11 days as other charges may be incurred
3. The Quote is only valid for 11 days as other charges may be incurred
The quotations was discussed with Vodacom at that stage( go back to voice recording ) and even mails from me to cancellations where i sent the proof of payments . I paid them on the 4.2.2023 . My payment was accepted as such . Thus by law the payment was inline with the quotations Look at the quotations dates and look at the payment date
4. If the contract is not cancelled the customer remains liable for any calls, service related charges and/or unpaid invoices that are not included on the quotation
4. If the contract is not cancelled the customer remains liable for any calls, service related charges and/or unpaid invoices that are not included on the quotation
This was never the arrangement The arrangement was made for the R value until contract ends and was paid in line with quotations
Please be advised that if you chose to continue with the contracts then you shall be liable for the invoiced amounts
Please be advised that if you chose to continue with the contracts then you shall be liable for the invoiced amounts
This is not the deal and was never the deal when i requested the quotations that was sent to you . I never said i wanted to cancel contracts before end period
NOW
NOW
SECTION B
Find attached :
1. the quotations again except for *** as i cannot find it on my laptop but i n know Vodacom can go and obtain it from my file .
2. An excel spread sheet with data and outline
SECTION C
Over and above this matter i never asked you to give me a outline in wording .
My original query was how come i i am sitting with only 250.00 R credit in my whole account for all the numbers of which lots if number The following :
1. *** contract is ending 30.10.25
2.*** is ending 29.4.2026
3.*** is ending 30.10.2024
4. *** is ending 15.12.2025
5. *** is ending 01.09.2025
4. *** is ending 15.12.2025
5. *** is ending 01.09.2025
***1 is ending 4.01.2026
Now how come i am in only a credit for my whole account of R 250.00 at this pint in time .
How was the reconciliation done when all the money was received on 4.2.2023
Where is reconciliation on these account on that payment ?????? I want to see them .
Where is reconciliation on these account on that payment ?????? I want to see them .
It is not possible for ,me to sit with only R 250.00 on all; my accounts after the high amount was paid
Section D
Cell Number *** contract laps at 29.8.2023
i phoned 082111 on 11 July 2023 to cancel this contract { get voice recording}
and mailed Customer Care and they responded go to all the mails .
Another email on 7.7\.2023 from Vodacom pertaining to cancelation
I received a call from Vodacom from *** on the 11 July telling me they will cancel the contact Last day of the month referring to the matter at hand ( gp and listen to the voice recording )
on the 29 Aug 2023 in received a call to indicating contact has been cancelled and i must send a SMS and make a call in order to keep the number pf which was done ( go bcak and get an Audit trail )
THEN TO MY SURPRISE
and over and over queries ( ;like now ) with no satisfaction this contact was never cancelled as per Vodacom won doing and all my phone calls etc still not dealt with until ( after nearly giving up ) ( one year later and monthly queries about this number : ON 24.8.2024 i spoke to a Shidesh at first he also then understand me ( like what is currently happening ) he assisted me up and down and finally solved and canceled that contract . BUT he said that he will speak to the account department about the money that i had to pay up to that date since this contract was cancelled as per Vodacom on the ( as per above dates )
I want that money back into my account and not be liable for that has i have proof including you voice recording that this was an ongoing matter ( the same with the query about R 250.00 Credit and the quotations
SECTION E
I need the account department to reconciled ,y account since the date of payment on the 4.2.2023 and the quotations ( both legal documents and aline ) as per contact and not come up with what i will call " Stories " referring to your explanation which clearly is not addressing the matters at hand
I really hope that now you understand me once and for all .
I am waiting for your positive response to the matter before on on Friday 21 SE 2024
Find attached the following :
1. Quotations except for *** ( but you can find in in the records )
2 Excel spread sheet
Charmain Faith Smuts
***