Vodadom

What kind stupid do they employ at Vodacom. It is so bad it is laughable. I bought an eSim for my iPad Air and had it activated at home from a QR code I received in store. At the store where I boight the eSim they explained that to get the phone number after activation I will need to contact customer care and provide them with the number on the qr code document used to activate the eSim. I then reached out to customer care via social media and I was subjected to the most unprepared and dumb experience. The representative kept insisting that I should authenticate myself to the.m by providing them with the details of when I last recharged the number. I repeated several times that the number is new and has never been recharged as I don’t even know the number l since it was activated in an iPad which does not receive sms. This robot of a person would not get past this verification insisting in information I could not have if I don’t know the number. What kind of abuse is this to your customers.