Vodadom!

<p>Hi,today I felt that it is just fair towards myself to take this matter further.I have been a loyal customer with Vodacom for about 4 years and always recommended the service to friends and family and this is what I get as a "Thank You" !Pathetic I tell you.Last year August I received an sms indicating that I was due for an upgrade,only to find out after 4 years of having a contract with them,that "my points" were not enough to have an upgrade and that I needed to pay my handset fees upfront and have my data-plan as a contract!Who does that?!I then decided to terminate the account,and then was advised that cancellation can not be done at the branch,there is a cancellations department I need to call to have it cancelled.</p> <p> </p> <p>All well,I contacted that department for more than 3 months and to my surprise no one ever answered!I reported this matter at there Sanlam Branch and the lady advised I come early the next day and she will call but still no one answering on the other side.I then contacted their Customer Service Department and requested the Agent to transfer my call cause maybe she will be lucky enough to have one answer,and guess what?After I indicated to her not to drop until somone picked up,she got annoyed and dropped!</p> <p> </p> <p>Finally,after numerous calls,someone finally picked up and before explaining my scenorio,I asked if its possible to terminate my account,the guy dropped!How unprofessional!Eventually someone cancelled the account as no further deductions was made but I was ****ed as its a matter I tried to resolve as from August 2016 and we are currently in June 2017 and guess what?Nothing has been done,spoke to management but just as useless and the Agents!Only to find out that my account is now at their Legal Department after receiving a call from their collections department that my account has had 3 months of unsuccessful payments,my question is why wait 3 months and for the account to be at your legal department before calling me when initially my last payment needed to be at the end December 2016 as I have given notice within 2 months prior to when my contract was due to expire and only 30 days is required!</p> <p> </p> <p>It may be R 253.00,which I am able to pay but Vodacom and their Staff needs to take ownership for their mistakes!I even requested a call report from them for all the times I called and their specialist indicated that only one call was ever made from my side,not even sending me proof thereof!Management indicated my credit profile was gonna be updated within 7 working days and the amount outstanding needed to be credited and guess what...Fockol!</p> <p> </p> <p>Now tell me,is this not enough to get ****ed?!I called again which was on the 20th June 2017 to find out as no one has gotten back to me as from May 2017 and it was advised that I needed to speak to the collections department,after explaining my situation again for the 100th time,nothing was done,I requested to speak to management in the collections department and guess what..THEY DROPPED NOT ONCE BUT TWICE!Sies</p> <p> </p> <p>And you claim to be S.A best Network?!</p> <p> </p> <p>I am disgusted and will make it my duty to broadcast this matter and take LEGAL ACTION!</p> <p> </p> <p>P.S Ms Prins</p> <p> </p> <p> </p>