JK
Johann K

1 reviews | Active since May 2013

17 May 2016, 18:11

Vodadom

<p>On 7 March 2016 i took out a contract with vodacom from Game Wonderpark and then again a new contract 22 April. From the end of March up to this day there were no debit orders that went of from my bank account. I phoned Vodacom once and one guy said they are still going to deduct. That was in April. For the last two weeks i keep on getting messages and voice calls to remind me of my account that is arrears. The voice operated number *** asks for payment options and sms's the banking details to your number except for that there is no bank account or reference or any usefull information so how must i pay then? My question is why didn't they deduct whilst they have my banking details like they are doing with my older contract. my contract no is I***</p>

0
Replies (1)
Vodacom
Vodacom's reply18 May 2016, 05:50
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Best regards,