1 reviews | Active since Mar 2017

30 Jul 2019, 20:18

Voda***** False Inapriopriate Trap

VODA*****! Misrepresentation! On the 12th of July I receive a call informing me that I am spending too much money and Vodacom reviewed rates. Seemingly the contract I have doesnt exist anymore... Not even 1 month later I receive a migration notification. I said many times to the caller names Cornellius: Is this a top up contract... Yes mam. ****! It was changed from a U choose smart S to a U choose more data costing ME MORE MONEY. I requested cancellation within the cool off period and hope this migration is cancelled. My values and the values of Vodacom is not aligned. I believe in honest and transparent business ethics... This Vodacom Rewards office is so ***** you cant even phone them... Outgoing lime only. Ref: I urgently need confirmation that the migration cancellelation on my contract was done as per Ref ***.

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Replies (2)
Vodacom
Vodacom's reply31 Jul 2019, 11:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply05 Aug 2019, 09:39
Official
Dear Customer 
 
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 
 
As per our discussion, your query is now resolved. 
 
Regards, 
Vodacom Consumer Website Team