Vodacoruption

<p>I have been a vodacom client for the last 16 years, the network was always decent and the service fair. Due to my recent increased data consumption and their ridiculously high data cost; I decided to change my network. </p> <p> </p> <p>I contacted their contracts retention department in order to downgrade my contract to prepaid and then port my number to another network.</p> <p> </p> <p>The team that services you at this department are some of the rudest and most *********** people that you will ever encounter. I called them multiple times but they always had some excuse about their computers that aren't working or running slow. Then when they apparently processed my cancellation order, they never sent me an email confirming this action, even though I contacted them twice to send this confirmation. Everytime I contact them, I am met with another rude person, who promises to send the confirmation but never does. They refuse to send any form of confirmation about the cancellation. I hear from the experience of others, that they just persist in charging beyond the expiry date, claiming no cancellation order has been sent.</p> <p> </p> <p>I am appalled at the poor service I received from a company that I once thought was a decent brand.</p>