Vodaconfused

I cancelled one of my Vomatcom contracts a few days ago and sent you proof of payment for an early cancellation.I keep receiving multiple conflicting emails. One says the contract is cancelled and changed to pre-paid.I specified I don't want your pre-paid.I get another email saying xx is dealing with the request.A few minutes later I get another email saying a different *** is dealing with the request.I then get an sms saying the contract is now pre-paid.Today I get 2 different emails saying two different people are dealing with the request. What is wrong with you,can you make up your mind.