JD
Jason D
1 reviews | Active since Sept 2023
28 Nov 2024, 20:49
Vodacon4U
I cancelled my Vodacom contract in july 2024 and Vodacom is still deducting that mony from my account till this day.I enquired about this matter multiple times.Every time i call in and speak to a consultant they just keep on escalating the matter but im never contacted.I have been struggling with this matter for almost 6 months now.A constant even wanted to sell me a product while im still struggling with this issue.i have been with Vodacom for many years but they just lost me as a customer.I am deeply disappointed in the level of service i got and continue getting.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
29 Nov 2024, 08:00 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2024, 08:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Nov 2024, 11:59Good day. We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hello Peter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2024, 11:59
Official
Good day. We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hello Peter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,