FA
Faiyaz A

1 reviews | Active since May 2017

18 Jan 2021, 01:36

Vodacon the worst ***** and *******

I am sick and tired of Vodacom when my contract is over I am porting to Mtn. I just lost over R100 000 because your network goes to hsdpa when I tried to pull my stock before it dropped. This is the 5th time I am complaining and its fixed for a week and then this starts again. Vodacom can't even satisfy their own customers but they want cell c to ***gy back off them? I emailed shameel whos emails are probably sifted by a pa. I was promised the networks dept wud call me. They never do. I just get an sms that the issue was resolved and no its not. I want out of my contract because you are not honoring your end and why should I pay for a service that im not getting. This is pathetic and disgusting service. On top of it was only suppose to pay for the other mobile device till December and I see its on my jan bill as well. Good luck trying to take anything out of my acc. I'll move accounts just so you get nothing.

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Replies (3)
Vodacom
Vodacom's reply18 Jan 2021, 07:08
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
FA
Faiyaz A's update18 Jan 2021, 13:06
Reviewer Update
Its been 72 hrs hours since Vodacom said their networks team would contact me in 24hrs. And u expect me to stay with u? Oh he** no. My phone has been on 2 bars in my area for the entire weekend
FA
Faiyaz A's update19 Jan 2021, 07:23
Reviewer Update
This telling you that they will get back to you shortly is a sham to buy time. I'm having my lawyers contact vodaCON today