CJ
Cynthia J

1 reviews | Active since Sept 2017

28 Sept 2017, 15:10

VodaCON-the exploiting and thieving network

VodaCON-the exploiting and thieving network Signed a CONtract in January 2017. II was told that data will and airtime will carry over for 3 months. I was supposed to receive an online voucher. Data and airtime has disappeared withpout me using phone.I took sim out of phone for a few months and when I inserted received the same message I receive all the time, "No data or data depleted." Vodacom Agents could not prove it but insisted that I used up my data. For months emails to Vodacom has not been responded to. Agent tells me today I have data and airtime but the new policy is that the carry over is now for two months. I am paying R200 a month just for data and airtime excluding all other costs, yet I cannot use this. It is always depleted and cannot be carried over either. I have requested in February 2017 for the contract to be terminated as Vodacom is in breach but it has fallen on deaf years. I want to return handset and I want my contract cancelled. If I was in breach Vodacom reserves the right to cancel. They are in Breach and I am entitled to that right as well. Dictators!!! I have informed my bank not to honour the next payment.

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2017, 15:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,