1 reviews | Active since Feb 2011
VodaCON-the exploiting and thieving network
Signed a CONtract in January 2017. II was told that data will and airtime will carry over for 3 months. I was supposed to receive an online voucher. Data and airtime has disappeared withpout me using phone.I took sim out of phone for a few months and when I inserted received the same message I receive all the time, "No data or data depleted." Vodacom Agents could not prove it but insisted that I used up my data. For months emails to Vodacom has not been responded to. Agent tells me today I have data and airtime but the new policy is that the carry over is now for two months. I am paying R200 a month just for data and airtime excluding all other costs, yet I cannot use this. It is always depleted and cannot be carried over either. I have requested in February 2017 for the contract to be terminated as Vodacom is in breach but it has fallen on deaf years. I want to return handset and I want my contract cancelled. If I was in breach Vodacom reserves the right to cancel. They are in Breach and I am entitled to that right as well. Dictators!!! I have informed my bank not to honour the next payment.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
