VodaCON terrible customer service

I have been with Vodacom for 20 years now. I will NEVER EVER make use of their service again. This is not the first time I was taken for a ride by this terrible company. I had between R150 and R200 airtime left at the end of the month. Suddenly it all disappeared when my contract came to an end and moved over to prepaid. When I inquired I was told that the terms and conditions is stated on my quote and apparently I will lose any airtime when the contract comes to an end. I have never received such information. When I asked that the matter be escalated I was told to phone the cancellations department on ***. Upon phoning, I was greeted with the automated message "We cannot assist prepaid customers. Goodbye.". Well... goodbye Vodacom! I will encourage everyone I know to stay away.