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riyaazdalvie R
1 reviews | Active since Jun 2013
04 May 2022, 20:38
Vodacon still a waste of time and money
Definitely the most incapable ISP ever. I left Vodacom Mobile years ago but my wife who is still with them insisted on a fibre line with this completely *********** company. We have had the worst service from initially getting the line installed taking over a year to the outages that last a week whereas any other customer of Vumatel’s with a different ISP gets their issues resolved in less than two hours. I’m so glad she’s finally agreed to changing providers.
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Replies (2)
Vodacom's replyOfficial
05 May 2022, 08:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 May 2022, 08:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
rR
riyaazdalvie R's updateReviewer Update
05 May 2022, 10:15We called this morning to request a cancellation of our fibre contract. Not sure why it has to take 30sdays but that’s pretty much in line with how slow and bad your support is too. Cheers and good luck keeping your clients. Most of the folk in my suburb and neighbouring have agreed to leave Vodacom fibre for an ISP who actually know what’s going on with their networks.
rR
riyaazdalvie R's update05 May 2022, 10:15
Reviewer Update
We called this morning to request a cancellation of our fibre contract. Not sure why it has to take 30sdays but that’s pretty much in line with how slow and bad your support is too. Cheers and good luck keeping your clients. Most of the folk in my suburb and neighbouring have agreed to leave Vodacom fibre for an ISP who actually know what’s going on with their networks.