VodaCON insurance

Do not use Vodacon insurance. Over a month of trying to get a phone fixed, only informed of the increased excess required (R500 instead of quoted R20), after paying the " escalated premium difference", offered a new phone but waiting almost two weeks because...they're waiting for the phone to be sent to the store? Now paying R60 pm insurance for a R95 pm handset. And the problem was that I was misinformed when checking the initial insurance covered a cracked screen. Waiting for written responses to proceed with short term insurance Ombudsman complaint.