JP
Jonathan P

1 reviews | Active since Oct 2011

22 Jul 2018, 22:02

Vodacon incapable of doing a number port.

Seems Vodacon do not answer Hellopeter reviews, so what's the point? I had 2 of my numbers ported to Telkom Mobile as I was tired of Vodacom's exorbitant price-gouging. After 6 weeks, the number is still only partly ported. I am only getting calls and SMSs from Telkom numbers. No-one else (Vodacom, MTN, Cell-C) can get through - it goes straight to *old* voicemail. Each time I call the call centre I am assured it's going to be done, and it will take 72 hours. That's 3 days. It's now 6 weeks, and I am so gatvol.

0
Replies (2)
Vodacom
Vodacom's reply22 Jul 2018, 22:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JP
Jonathan P's update05 Dec 2019, 08:14
Reviewer Update
Eventually got sorted. No explanation, but it took pressure from me and the helpful people at Telkom Mobile to get me fully ported. Nightmare.